Shipping policy

At Indigo, every order is carefully inspected, pressed, folded, and packaged before dispatch to ensure it reaches you in excellent condition.

Shipping Charges

A standard nationwide delivery charge of PKR 250 applies to orders below PKR 15,000.
We offer free nationwide delivery on orders of PKR 15,000 or above.
The free-delivery threshold is calculated on the final order value after any discounts have been applied.

Cash on Delivery

Cash on Delivery is available across Pakistan in serviceable locations.

COD orders may be confirmed through a phone call or WhatsApp message before dispatch. Indigo reserves the right to hold or cancel an order if the customer cannot be contacted for confirmation.

Order Processing

Orders are normally processed within one to two business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During launches, sales, public holidays, or periods of high demand, processing may take slightly longer.

Estimated Delivery Time

After dispatch, estimated delivery times are:

Karachi: 1–3 business days
Major cities: 2–5 business days
Remote areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, or other circumstances beyond Indigo’s control.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, or WhatsApp where available.

Customers are responsible for providing a correct and active phone number, email address, and delivery address when placing an order.

Address Changes

A delivery address may only be changed before the order has been dispatched.

Once an order has been handed over to the courier, Indigo may not be able to amend the delivery address or redirect the parcel.

Delivery Attempts

The courier may contact the customer before attempting delivery.

If delivery is unsuccessful because the customer is unavailable, cannot be contacted, refuses the parcel, or has provided an incorrect address, the parcel may be returned to Indigo.

Any additional delivery or re-shipping charges may be payable by the customer before the order is dispatched again.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us with your order number.

Our team will coordinate with the courier partner and assist in resolving the matter as quickly as reasonably possible.

Damaged Parcels

If the parcel appears visibly damaged, opened, or tampered with at the time of delivery, please take photographs or a video before opening it and contact Indigo within 48 hours of receiving the order.

Claims submitted without supporting photographs or video may be difficult to verify.