Privacy policy

At Indigo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you place an order or contact us, we may collect:

Your name
Email address
Phone number
Shipping and billing address
Order details
Payment information (processed securely through our payment providers)
Any information you voluntarily provide when contacting us

We may also collect limited technical information such as your IP address, browser type, device information, and browsing activity through cookies and similar technologies.

How We Use Your Information

Your information is used to:

Process and deliver your orders
Provide customer support
Communicate order updates
Respond to enquiries
Improve our website and services
Prevent fraud and enhance security
Send promotional communications where you have chosen to receive them

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional messages, we may send you updates about new collections, product launches, exclusive offers, and events.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

Shopify (our e-commerce platform)
Payment service providers
Courier and logistics partners, including PostEx or other delivery providers
Technology and marketing service providers supporting our website

We do not sell or rent your personal information to third parties.

Payment Information

Payment details are processed securely through our authorised payment providers. Indigo does not store your complete debit or credit card information on its servers.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services.

You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to reasonable requests in accordance with applicable laws.